FAQ
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does Laughing Buddha World provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Shipping
Track My Order
After you receive a shipping confirmation you can go to the Track Order link and enter your e-mail and order number to track your package.
When Will I Receive My Order?
Domestic orders should take 5-7 business days to arrive, after it has been shipped. Most international orders arrive in 10-14 business days depending on the location.
When will I receive my package?
Domestic orders should take 5-7 business days to arrive, after it has been shipped. Most international orders arrive in 10-14 business days depending on the location.
I've received my tracking information, but the package is delayed/not moving
Contact USPS with your tracking information in hand to find out the most updated status of your package.
You can track your package after shipment confirmation here: Track Order
My shipping info is incorrect/has changed
If your package hasn't shipped, you can contact us and let us know your order number and correct shipping address so we can update it in our system.
If your package has shipped, we cannot change it en route. Please e-mail our support team. You'll have to wait for it to be routed back to us, but we'll get it to the correct address as quick as we can!
International Customs and VAT
Laughing Buddha World Store is not responsible for the payment of customs or VAT fees. The fee varies by country and we are unable to calculate this in advance.
What happens if my package is returned to sender or refused?
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct.
Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit in the form of an E-Gift Card for the net price of your item(s) minus the shipping charge.
Shipping fees are non-refundable. If you refuse any shipments from laughingbuddhaworld.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
RETURNS & EXCHANGES
How do I exchange an item?
Our return and exchange policy is valid for 30 days from date of purchase.
After 30 days from purchase date, we cannot offer a refund or exchange. To be eligible for a return or exchange, the item must be unworn (free of any stains), unwashed and in the same condition received. Order date can be found on your email or Facebook receipt that was received upon initial purchase.
Damaged items:
Damaged items must be reported within 3 days of receipt with photos attached. If not reported, we will not issue replacements. If you have received an incorrect or defective item, please contact support here within 3 days of receiving your order.
Non-returnable items:
Gift cards
Clearance items
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned past 30 days from purchase date
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Late or missing refunds:
Please note, refunds can take 3-5 business days to appear on your statement, depending on how your bank or financial institution processes them. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.
How do I return an item?
Our return and exchange policy is valid for 30 days from date of purchase.
After 45 days from purchase date, we cannot offer a refund or exchange. To be eligible for a return or exchange, the item must be unworn (free of any stains), unwashed and in the same condition received. Order date can be found on your email or Facebook receipt that was received upon initial purchase.
I received the wrong item/item size
We try to be perfect like all of our customers, but mistakes happen! For domestic customers, please click here to return or exchange your item.
BILLING
What currency will I be charged in?
All charges on Laughing Buddha World Store are processed in US Dollar. Upon checkout, you will see the price estimated in the currency of your country according to the current exchange rate. Note: prices may vary in accordance to the time the charge processes in our system due to the exchange rate.
